Note: this content is general, educational information, not individualized legal, tax or employment advice. Conditions at each company and country change frequently; always verify current figures and requirements against the official source before making a decision.
IT support remains one of the most consistently available remote categories, since most troubleshooting genuinely can be done over a screen share.
What the role covers
- Tier 1/2 helpdesk: password resets, software installs, basic troubleshooting via remote-access tools.
- Systems/network support: more technical, often needs certifications (CompTIA A+/Network+, sometimes Microsoft or AWS credentials).
- DevOps-adjacent support: monitoring, incident response, escalation to engineering.
What helps you get hired
A relevant certification (even an entry-level one like CompTIA A+) signals seriousness fast, and matters more here than in most other remote categories because it is objectively verifiable.
